This section will help you understand whether you are eligible to claim VAT relief on the disability aids available to buy on our website.
Who qualifies?If you are chronically sick or disabled with a long-term physical or mental condition that affects your ability to carry out everyday activities, you are able to purchase certain items at 0% VAT rather than the standard 20%. For this reason, prices are shown both with and without VAT.
You also qualify if you are buying a product for, or on behalf of, someone who is chronically sick or disabled and the product is for their personal use.
Unfortunately, a frail older person who is otherwise able-bodied, or someone who is only temporarily disabled (for example, with a broken limb), does not qualify.
Charities may claim VAT exemption by simply providing their charity number.
What proof is needed?To claim VAT exemption, all you need to do is complete the VAT exemption box at the checkout. You will be asked for the name and address of the person the product is for, and the nature of their condition. There is no requirement for a doctor’s certificate.
Which products are eligible?VAT exemption applies only to certain items designed specifically for use by someone who is chronically sick or disabled. Examples include mobility aids, bathroom and toilet aids, and many daily living, eating, and drinking products.
If a price is shown “with VAT Relief” on our website, the product is eligible for purchase at 0% VAT.
Please rememberIf you do not complete the VAT exemption form, or if you are not eligible for VAT relief, we are legally required to charge VAT at the current rate.
Not all products qualify for VAT exemption, and eligibility is determined by HMRC — not by us. We do not benefit financially from whether VAT is charged or not.
More informationFor full details on VAT exemption, refer to:
HM Customs & Excise Notice 701/7 – VAT reliefs for disabled people.
You can also call the HMRC helpline on 0845 302 0203 and select Option 3 (Monday–Friday, 8:00am–5:00pm).