Get in touch
We understand that choosing the right living aid can feel overwhelming. Our team is here to guide you through the options and make sure you feel confident in your purchase. Whether you are buying for yourself, a loved one, or on behalf of a care home or organisation, we will do our best to point you in the right direction.
You can contact us about product information, stock availability, sizing, delivery times, or help with placing an order online. If you are not sure which item is most suitable for your needs, simply tell us a little more about your situation and we can suggest suitable products from our range.
We also support customers with questions about VAT relief on eligible items. If you are unsure whether you can claim VAT exemption, contact us and we can explain how it works and what information we need from you when you place your order.
Living Aids UK
Phone: (01254) 247475
Email: info@livingaidsuk.co.uk
Hours: Mon–Fri, 9:00am – 5:00pm
We aim to respond to all enquiries within 24 hours during the working week. If you contact us outside of our normal opening hours, we will get back to you as soon as possible on the next working day.
Send us a message
Frequently asked questions
How quickly will you respond if I contact you?
We usually respond to messages within one working day. During busy periods it may take a little longer, but we always aim to acknowledge your enquiry and keep you updated until your question has been fully resolved.
Can you help me choose the right product?
Yes. If you are not sure which living aid, mobility product, or daily-living support item is most suitable, please contact us with as much detail as you can. Let us know who the product is for, where it will be used, and any specific challenges you are trying to solve. We can then recommend options that are a good fit.
What information do you need about my order?
If you are contacting us about an existing order, it helps if you can include your order number, the name the order was placed under, and the postcode for the delivery address. This allows us to find your details quickly and give you accurate information about dispatch and delivery times.
If you have any other questions that are not covered here, please contact us using the form above or by phone or email and a member of our team will be happy to help.