We are confident you will be happy with the product you have purchased from us but please refer to our policy below if for any reason you wish to return it.
The Distance Selling Regulations give all customers a cooling off period which ends fourteen working days after the order has been delivered. During this period you may cancel your order and Makerfield Ltd will give you a full refund for the cost of the goods ordered within 30 days of receipt.
If the goods have already been delivered, you may be responsible for the cost of returning them. You must also take reasonable care of the goods and they must be returned in a re-saleable condition in their original packaging, otherwise we reserve the right to charge for repair or replacement and you may be liable for a claim for loss of value.
To return or exchange a product you will need to send an email to firstname.lastname@example.org, or call us directly on 0800 999 6659 (Monday - Friday 8.30am – 5.00pm) and request an authorisation code. Please note that any product returned without a clearly identified authorisation code will be sent back to the customer.